Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival. Estimated delivery timeframes (excluding weekends and public holidays) are as follows:
- Victoria: Approximately 7–10 working days
- NSW, SA, ACT, QLD: Approximately 9–12 working days
- WA, NT, TAS: Approximately 9–12 working days
We strive to process and ship all orders promptly, ensuring your items are on their way as soon as possible.
Returns, Refunds and Replacements
Products received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL).
We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. While we do not offer returns or refunds for change of mind, we encourage you to review all product details carefully before purchasing to ensure it meets your needs.
We are committed to delivering a positive shopping experience. If you wish to request a return, please contact our team — we assess each request with care and consideration.
Please view the Shipping Policy – The Focus Station, Warranty, Refunds & Return Policy – The Focus Station page for more details.