Shipping policy

At Focus Station Australia, your order is important to us. We work with trusted Dropshipzone suppliers and Australian courier partners to ensure smooth and reliable delivery right to your doorstep.

Order Processing Time

  • Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
  • You’ll receive an email with tracking details once your order is shipped.

🇦🇺 Estimated Delivery Timeframes

(Excludes weekends and public holidays)

  • Victoria (VIC): 7–10 working days
  • New South Wales (NSW), Queensland (QLD), South Australia (SA), Australian Capital Territory (ACT): 9–12 working days
  • Western Australia (WA), Northern Territory (NT), Tasmania (TAS): 9–12 working days

Please note: These are estimates only. We cannot guarantee delivery on a specific date.

Delivery Coverage

  • We ship Australia-wide using a network of reliable courier partners.
  • Some remote postcodes may be undeliverable. If this occurs, your order will be automatically cancelled and fully refunded.

Shipping Fees

  • At Focus Station Australia, we offer Free Shipping Australia-Wide on all products — no hidden charges, no minimum spend.

🚛 Courier Partners

Our suppliers use a range of couriers based on your location and order size, including:

  • Australia Post
  • Aramex
  • CouriersPlease
  • Allied Express
  • Sendle
  • Direct Freight Express
  • StarTrack
  • TNT Australia
  • Border Express
  • Hunter Couriers
  • Team Global Express

You’ll receive tracking information as soon as your order is dispatched.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking number by email. You can use it on the courier’s website to follow your package.

Important Notes

  • We cannot change delivery details once your order is placed. Please double-check your shipping address.
  • If your order is returned due to incorrect address or failed delivery, you may be charged additional fees.
  • In the rare case of damaged or missing items, please contact us within 48 hours of delivery.

For any questions or concerns, reach out to us at:
📧support@focusstation.com.au

We’re here to help every step of the way 💛

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