Effective Date: 24-07-2025

Business Name: Focus Station Australia

ABN: 39870327909

Business Location: Australia

Website: The Focus Station AU | Aesthetic Desk Accessories & Stationery – Focus Station Australia

1. Overview

Welcome to Focus Station Australia. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these terms.

2. Use of Website

By accessing or using this site, you agree not to:

Engage in unauthorized use or access of our systems

Attempt to interfere with security or site functionality

Post or transmit unlawful or harmful content
We reserve the right to restrict access or terminate accounts that violate these terms.

3. Products and Orders

We strive to ensure all product descriptions and images are accurate. However, minor variations may occur.

All orders are subject to availability. We reserve the right to cancel or refuse orders due to stock errors or suspected fraud.

4. Pricing and Payment

All prices are listed in AUD and include GST (if applicable).

We accept secure payments via Shopify Payments, which processes major credit cards including Visa, Mastercard, and American Express, as well as Apple Pay and other supported digital wallets.

By using Shopify Payments, you agree to Shopify’s Terms of Service. Your payment information is processed securely and not stored on our servers.

We do not charge additional fees to customers for payment processing.

Once an order is confirmed, it cannot be modified. Please check all details carefully before placing your order.

5. Shipping and Delivery

We offer Free Shipping Australia-Wide on all products.

We offer shipping across Australia via third-party logistics providers.

Estimated delivery times are listed on product pages but are not guaranteed.

Delays due to customs, supplier issues, or couriers are outside our control.

Some items may ship separately if fulfilled from different warehouses.

Please view our Shipping Policy – Focus Station Australia for further details. 

6. Returns, Refunds, and Australian Consumer Law

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product is:

Faulty

Not as described

Doesn’t do what it’s supposed to do

We do not offer refunds for change of mind except in accordance with Dropshipzone's policy. However, if your item arrives damaged or defective:

Contact us within 7 days of receiving your order.

Provide photo or video evidence and order details.

Warranty and returns are handled in accordance with Dropshipzone's Warranty, Refund and Return Policy. Products come with guarantees that cannot be excluded under Australian Consumer Law. Dropshipzone offers a 12-month warranty on most products, except where otherwise noted in the product listing or in cases of:

Normal wear and tear

Damage from misuse or improper assembly

Damage due to lack of care or maintenance

Damage to packaging only

Warranty claims must include:

Order number

Quantity and description of damaged/missing/faulty item

High-quality images or videos showing the issue

Customers must not dispose of products before their claim is finalized. Items must only be returned when instructed, and we will provide return labels if applicable.

For change-of-mind requests:

Must be made within 14 days of delivery

Subject to supplier policy and product eligibility

Must be pre-approved

May incur a 10% restocking fee and return shipping costs

7. Cancellations

Orders cannot be cancelled once processed. If you accidentally place an order, please contact us immediately. If the item hasn’t been shipped, we may be able to cancel it.

8. Intellectual Property

All original content on this site — including our branding, logo, custom graphics, and written content — is the property of Focus Station Australia and is protected under applicable intellectual property laws. You may not reproduce or reuse any part of this content without prior written consent.

The design and layout of this website are powered by a licensed Shopify theme, used in accordance with Shopify’s terms of service. Product-related materials are used under commercial use agreements or supplier-provided licenses. All third-party trademarks and assets remain the property of their respective owners.

9. Privacy

Your data is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We collect only what’s necessary to process orders and provide customer support.

10. Limitation of Liability

To the extent permitted by law:

Focus Station Australia is not liable for indirect or consequential loss.

We do not guarantee uninterrupted access to our website.

However, nothing in these terms excludes any rights you have under Australian Consumer Law.

11. Third-Party Services

Our store is hosted on Shopify and may use services like Stripe, Google Analytics, PayPal, or Facebook Pixel. These third-party services have their own terms, which you agree to by using our store.

12. Governing Law

These terms are governed by the laws of Queensland, Australia, and you agree to submit to the jurisdiction of its courts.

13. Accessibility or Language Disclaimer

This site is intended for use within Australia. All content is in English.

14. Contact Us

For any questions, issues, or returns: 

Email: support@focusstation.com.au

Website: The Focus Station AU | Aesthetic Desk Accessories & Stationery – Focus Station Australia

📍 Based in Australia